Customer Service Representative

Professional Summary

Candidate has two years of experience in customer support, with a significant focus on the Booking.com project. They have adeptly handled customer inquiries and issues through calls, emails, and chats, primarily in German but also in English. Their proficiency in German has been a key asset, allowing them to effectively communicate with clients from Germany, Austria, and Switzerland. During their tenure on the Booking.com project, the candidate demonstrated exceptional customer service skills by resolving booking-related queries and issues. They ensured customer satisfaction by addressing concerns promptly and efficiently. Overall, the candidate's experience in customer support, combined with their linguistic skills and cultural competence, makes them well-equipped to handle complex customer service roles. Their ability to deliver high-quality support in German and English, coupled with their dedication to ensuring customer satisfaction, positions them as a valuable asset in any customer-centric role.