Customer Service Representative

Professional Summary

Candidate has been in customer support since 2018, amassing almost six years of experience. They are a highly skilled Customer Support Representative and Manager with extensive expertise in providing exceptional customer support, managing teams, and developing projects to enhance customer satisfaction. Fluent in German and English, they possess excellent communication, time management, and organizational skills. As a Customer Support Manager, the candidate managed the largest team in the company, collaborated with other departments, supported German clients via calls and mobile chat, handled customer complaints, developed and managed a mobile chat project, trained new agents, and ensured their work quality met project standards. They also created reports to track the company’s success. Before this role, the candidate served as a Customer Support Representative at an outsourcing and offshoring consulting company. They assisted customers with orders via live chat, forwarded inquiries and complaints, and provided support via email, live chat, and phone in both German and English. They also managed customer information and processed complaints. Additionally, the candidate has experience as a German Language Teacher, conducting group and individual classes for children and adults, implementing various teaching methods, and collaborating with other teachers to enhance educational outcomes.