Customer Service Representative

Professional Summary

Candidate has extensive experience as a German-speaking customer service representative. Began the career in 2013, initially selling products over the phone before finding greater success through email sales, which included upselling and cross-selling. Progressed to a team leader and coach, overseeing team performance and providing training until the company's closure. Subsequently joined another company, handling inbound calls, providing technical support, and making cross-sales by offering annual support packages, particularly assisting with antivirus software installation. During the COVID-19 pandemic, managed orders for an online site at a German company, helping older customers place orders, managing billing issues, and resolving problems related to missing or damaged orders. In the most recent role, provided comprehensive customer service in the sales sector, including consulting, technical support, complaints management, and handling billing and payment issues, along with cross-selling and up-selling activities.