Customer Service Representative

Experience

German Customer Service Support Agent 

Industry: Retail Apparel and Fashion

Apr 2021 - May 2024

• Main tasks on this position include: translating products, website contents, translating social media posts in German and also Italian. 

• Answering customer emails, assisting customers via phone, answering customer inquiries via Chat.

• Building and maintaining strong, long-lasting customer relationships.

• Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. 

• Ensure the timely and successful delivery of solutions according to customer needs and objectives.

• Providing advice on purchasing products or services. Answering client or customer questions about properly using or accessing a product or service.

• Taking or processing orders for a product or service. Listening to customer or client complaints or concerns and working to resolve their issues.

Customer Support

Industry: Undisclosed

Feb 2020 - Feb 2022

• Part-time position in customer supporting for Zendesk tickets and Chat, exclusively management of Shopify. Creating templates, back office and supplier management.

• Building and maintaining strong, long-lasting customer relationships, connecting with key business executives and stakeholders and preparing sales reports.

• Ensure the timely and successful delivery of solutions according to customer needs and objectives. 

• Prepare reports on account status.

• Juggle multiple account management projects at a time, while maintaining sharp attention to detail. 

• Providing advice on purchasing products or services.

Account Manager, Customer Support German/English

Industry: Wellness and Fitness Services

Mar 2018 - Jun 2019

• Serve as the lead point of contact for all customer account management matters. 

• Building and maintaining strong, long-lasting customer relationships, connecting with key business executives and stakeholders and preparing sales reports. 

• Answer client queries and identify new business opportunities among existing customers. 

• Liaise with crossfunctional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

• Ensure the timely and successful delivery of solutions according to customer needs and objectives. Prepare reports on account status. 

• Assist with challenging client request or issue escalations as needed. 

• Delivering client- focused solutions to customer needs. 

• Juggle multiple account management projects at a time, while maintaining sharp attention to detail.

• Communicating with clients and customers about their experiences with a product or service. 

• Providing advice on purchasing products or services.

• Answering client or customer questions about properly using or accessing a product or service. 

• Taking or processing orders for a product or service.

• Listening to customer or client complaints or concerns and working to resolve their issues.

Customer Care specialist

Industry: Software Development

Nov 2016 - Jun 2017

• One of the leading e-commerce companies that manages end-to-end online experiences of luxury, design and fashion brands, including Dolce & Gabbana, New Balance, Geox, Stuart Weizmann, Woolrich, Aspesi, Casadei, WallpaperSTORE, LN -CC, Scarosso, LaDoubleJ.

• Ensuring the efficiency of the order fulfillment process and the logistics management of goods with a view to achieving the highest level of customer satisfaction. 

• Detecting and satisfying the needs of customers, recording the level of customer satisfaction to improve the quality of services or products; 

• Applications to guarantee assistance service: telephone, e-mail and web solutions.

Customer Care Specialist

Industry: Undisclosed

Jul 2015 - Nov 2016

• Ensure the efficiency of the order fulfillment process and the logistics management of goods with a view to achieving the highest level of customer satisfaction. 

• Detecting and satisfying the needs of its customers, recording the level of customer satisfaction to improve the quality of services or products; 

• Applications to guarantee assistance service: telephone, e-mail and web solutions.

Commercial Secretary

Industry: Real Estate

2014 - 2015

• Management of the agenda, meetings with customers and internal meetings of the Director and commercial managers. 

• Management of correspondence. Management and maintenance of sensitive and business files (i.e. online database). 

• Written and spoken translations. 

• Information searches via the Internet

Commercial Secretary and Operations

Industry: Undisclosed

Oct 2010 - Jan 2013 

• Project collaboration Management of agenda, meetings with customers and internal meetings of the Director and commercial managers.

• Management of correspondence. Management and maintenance of sensitive and business files (i.e. online database). 

• Written and spoken translations from English, German and Russian. 

• Information searches through the Internet channel. 

• Management of the backs of the portals, DBs and web applications in support of the commercial area. In the course of this experience I have been able to enrich my ability to interact with the client, PR and problem management in general terms.

Translator and Support for the Management

Industry: Undisclosed

May 2009 - October 2010 

• Project collaboration Translations from Italian into English / from Italian into German of the contents of different websites managed, management and ordering of contents on sites.

• The most important client – La Scala

Personal Assistant of the General Director

Industry: Undisclosed

May 2006 - Sep 2007 

• Agenda management, meetings with clients and internal meetings of the Director. Management of correspondence. 

• Management and maintenance of sensitive and business files. 

• Written and spoken translations. 

• Information searches via the Internet. 

• Responsible for managing management costs. 

• Organization of business trips and all aspects related to them. 

• Secretariat activities.

Personal Assistant of the Managing Director

Industry: Real Estate 

Jan 2007 - Jan 2008 

• Management of the agenda, meetings with customers and internal meetings of the Director. 

• Management of correspondence. 

• Management and maintenance of sensitive and business files. 

• Written and spoken translations. 

• Information searches via the Internet. 

• Responsible for managing management costs.

• Organization of business trips and all aspects related to them. 

• Secretarial activity.