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TALENT-63506
Giorgi
Customer Service Representative & Sales Representative
Georgia
Seniority
Middle
Language skills
English C1, German B2
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Skills
Industry
Professional Summary
Candidate began a career at 17 as a freelancer, focusing on lead generation, data enrichment, and quality assurance. This role developed skills in data entry and research using platforms like LinkedIn and Salesforce. The candidate then transitioned to a sales representative role, selling educational courses and managing outbound sales campaigns, gaining insights into sales and customer service. A brief stint at a car spa startup added to entrepreneurial experience. The most significant role was at an outsourcing/offshoring consulting company, starting as a back-office customer service representative for the German and Austrian markets. Responsibilities included handling customer queries, preparing client reports, and managing KPIs. Due to proficiency in German and handling complex tasks, the candidate was promoted to customer service representative lead. In this role, the candidate supported team managers, quality coaches, and reported to higher management. The candidate also managed the transition to the UK market, handling a larger team and increased workload. Throughout the career, the candidate has demonstrated strong interpersonal skills and a passion for communication and engaging with people.
Video of Talent
Portfolio
Education
Kyiv International University / Master in Management
2023 - Present
Agricultural University of Georgia / Bachelor's Degree, Viticulture and Oenology
2016 - 2022
Certifications and Trainings
Tbilisi Goethe Institute / German Language Course, Level - A2
Experience
Backoffice Customer Service Representative Lead | UK Market
Industry: Outsourcing and Offshoring Consulting
2022 - 2024
Providing support and guidance to the team, ensuring meeting client's requirements and KPI's.
Monitoring quality and discipline aspects.
Reporting to Management.
Backoffice Customer Service Representative | German and Austrian Markets
Industry: Outsourcing and Offshoring Consulting
2022 - 2023
Handling customer inquiries, creating and handling the cases, following up different departments until the resolution.
Georgian Speaking Representative
Industry: Undisclosed
2022 - 2023
Contacting potential customers, Identifying and educating prospective customers, offering services/products
German Speaking Sales Agent / Representative
Industry: Undisclosed
2020 - 2021
Engaging leads trough live chat, email, phone calls.
Identifying and educating prospective customers, while supporting existing customers with information and assistance that relates to products and services/products.
Data Researcher
Industry: Software Development
2018
Data Research, Entry, Enrichment, Management, Lead Generation