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TALENT-64166
Goharik
Customer Service Representative & Virtual Assistant
Armenia
Seniority
Middle
Language skills
English B2, German B1, Russian
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- EOR €199/month
Skills
Industry
Professional Summary
Candidate with nearly 3 years of customer service experience, focusing on acquiring new clients and managing ongoing projects. Skilled in facilitating communication between tech teams and clients to ensure alignment on project goals and progress. Proficient in arranging calls and meetings to maintain clarity and effectiveness in communication. Experience includes working with tech industry clients across the USA, EU, and Russia, primarily conducting business in English, with occasional use of German. Expertise in leveraging platforms like LinkedIn, Upwork, and other professional networks to connect with clients and expand outreach. Strong background in client relations, project coordination, and international collaboration within the tech sector.
Video of Talent
Portfolio
Education
Yerevan State University / Master’s Degree in Administrative Translations
2021 – 2023
Yerevan State University / Bachelor's Degree in Cross-Cultural Communication
2017 – 2021
Certifications and Trainings
Experience
Customer Care Specialist
Industry: IT Services and IT Consulting
2021 - Present
Engage with customers via various channels to address inquiries, resolve issues, and provide support promptly and courteously
Develop a deep understanding of products/services to offer accurate information and guidance to customers.
Solicit and relay customer feedback to relevant departments for continuous improvement.
Handle confidential information and documents with discretion and maintain their proper organization
Schedule and set meetings with the current and future clients
English Tutor
2018 - 2019
Adapted teaching strategies and materials to accommodate students' individual needs
Evaluated student progress through various assessment methods such as tests, quizzes, projects, and presentations, providing constructive feedback
Delivered dynamic and interactive lessons that cater to diverse learning styles, fostering students' language proficiency, literacy skills, and critical thinking abilities
