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TALENT-66004
Niko
IT Specialist
Georgia
Seniority
Junior
Language skills
English C1
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Skills
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Industry
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Professional Summary
Candidate is a motivated IT professional with hands-on experience in technical support and operations. Currently an IT Service Desk Specialist, excelling in troubleshooting complex IT issues using technologies such as Active Directory, VMware, and Cisco VPN. With a focus on remote support and ticket management, the candidate ensures minimal downtime and high customer satisfaction. Previous roles have strengthened troubleshooting skills and customer interaction abilities.
Video of Talent
Portfolio
Education
Business and Technology University / Bachelor's Degree in Information Technology
2022 - Present
Certifications and Trainings
Experience
IT Service desk specialist
Industry: Banking
Apr 2024 - Present
Utilized software tools like Active Directory and VMware to enhance IT support.
Provided remote support for complex software and hardware issues, ensuring minimal downtime.
Monitored the JIRA ticketing system for timely resolution and prioritization.
Maintained IT infrastructure security by responsibly exercising administrator rights.
Technical Support, Memberships & Partnerships Manager, Social Media Manager
Industry: Internet Marketplace Platforms
Sep 2023 - Mar 2024
Collaborated with the technical team to ensure smooth operation of mobile chatbot features.
Drafted and sent emails to promote subscription benefits.
Managed social media platforms to enhance brand presence and engagement.
