What is an IT outsourcing service?
IT outsourcing uses a third-party service provider to deliver some or all of the IT features required by a business, including directing strategy, managing infrastructure, and running the service desk.
IT outsourcing agencies can take full responsibility for IT maintenance and support or offer support for the company’s in-house IT team. It is sometimes referred to as co-sourced IT support and is usually an approach taken by larger organizations.
Organizations may use one vendor for all their IT tasks or multiple service partners to deliver various elements.
Types of IT outsourcing services
Location-based categories
Nearshoring
It is a process of sending IT-related tasks to a business in a country that is relatively close to your homeland geographically. This method will make communication and travel between the two companies easy.
Offshoring
This one mans sending IT-related work to a company in a foreign country, such as the Philippines, India, or China, which offers lower costs, political stability, and tax savings.
Onshore or domestic outsourcing
It involves contracting an external service partner in the same country to provide IT-related work, remotely or on-site.
Product-based Categories
Cloud computing
It refers to contracting an external vendor to offer IT-related services over the internet, such as Platform-as-a-Service, Infrastructure-as-a-Service, and Software-as-a-Service.
Managed services
It involves contracting an external provider to offer network management functions such as VPNs, firewalls, IP telephony, and networking reporting.
Outsourcing enables enterprises to pick the best-managed services to help address specific business requirements. A decently managed service vendor like Gegidze provides a comprehensive range of technology services within one or many technology domains. In addition, our large team of experienced IT professionals delivers a superior client experience by offering operational support and developments for a wide range of IT services.
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What are the benefits of outsourced IT support?
Part of your business success depends on how efficient, reliable, and future-proof your organization’s software, hardware, and computer networks are. Outsourcing your IT can give your small or medium business access to the best customer relationship management (CRM), accounting and financial processes, data backup, and security. The top 6 benefits of small and medium businesses outsourcing IT support include the following.
Enables you to get IT solutions tailored for your company
Suppose your small or medium business has an in-house IT team. In that case, all your IT resources must be available most of the time, so your business endures competition. However, what happens if a server goes down on a public holiday and your in-house IT team isn’t available? When you outsource your IT to a managed services provider like Gegidze, you get support from our friendly, helpful local customer service team.
Another advantage of outsourcing your IT is having your IT solutions tailored specifically to suit your business. Besides, with the fast pace of technology transformations, your business gets access to the latest IT equipment, phone systems, video conferencing, data backup, and security.
It keeps you focused on your core business
When a small or medium business outsources IT, it can focus on its core business. While in-house IT teams can be helpful, your organization may not use the best technologies and processes if they don’t have the resources, expertise, and experience. Outsourcing your IT to a third-party service provider like Gegidze ensures your business has access to a wide range of experts with specialist knowledge.
It helps increase your business productivity
Suppose your small or medium business IT team attempts to cover all IT services and support themselves. In that case, it can waste valuable time and money. Outsourcing your IT to a managed services provider ensures your business uses future-proof technology to stay competitive.
Controls and reduces business costs
Your support agreement is structured to fit your budget when your IT is outsourced to a managed service provider (MSP). To further reduce costs, some small to medium businesses can choose a ‘break and fix’ agreement where payment is only required if an issue arises. This monthly agreement also allows companies to use IT support hours when needed.
It gives you access to state-of-the-art technology
Does your in-house IT team have an up-to-date understanding of data security, backup solutions, WiFi solutions, and PC and servers? If they don’t, your business may be losing its competitive edge.
The Scope of IT Outsourcing Services
is outsourcing to another city in your country. Using this model, companies don't face the risks associated with offshoring, like cultural differences or taxing foreign policies. Instead, they invest in their country's economy.
Outsourced Development and IT Support
Gegidze’s outsourced IT services allow your enterprise to benefit from the skillset of the best talents from Caucasus region. With us, outsourced development and support means less expanses and more peace of mind.