Customer Service Representative

Professional Summary

Candidate has a rich background in customer service, with a focus on inquiries for Booking.com, spanning over 2 years. In this role, they have developed expertise in addressing a wide range of customer inquiries, including property inquiries, reservation modifications, and cancellations. Their fluency in both English and German enables them to effectively communicate with customers, particularly from Germany, Switzerland, and Austria, where the majority of their calls originate. As a customer service representative, the candidate has honed their skills in providing exceptional customer support, resolving issues promptly, and ensuring a positive experience for Booking.com customers. Their ability to handle diverse tasks within the realm of customer inquiries showcases their versatility and adaptability in a fast-paced environment. Furthermore, their proficiency in English and German enhances their communication abilities, allowing them to effectively connect with customers from different linguistic backgrounds. This linguistic advantage not only facilitates smoother interactions but also contributes to building strong customer relationships and satisfaction.