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TALENT-62340
Ilia
Customer Service Representative
Georgia
Seniority
Middle
Language skills
English B2, German B1, Russian
Hire employees directly, with full complaince, using our Employer Of Record (Payroll) service.
- EOR 199 €/month
- Success fee 8%
Skills
Industry
Professional Summary
Candidate brings a diverse background with experience in various industries including public service, automotive leasing, gaming, logistics, and customer service. They began their career as an area consultant in Tbilisi, where they provided guidance and assistance to citizens. Transitioning into the automotive leasing industry, they took on a marketing and leasing role, explaining company policies and evaluating customer cars for credits. Their journey then led them to Poland, where they worked as a logistic assistant in a warehouse, managing the reception and sorting of goods. Upon returning to Georgia, the candidate joined an outsourcing/offshoring company as a Customer Service Representative. In this role, they support both English and German-speaking customers through phone calls, chats, and emails. Their responsibilities include managing complex customer issues, ensuring timely resolution, and enhancing client retention.
Video of Talent
Portfolio
Education
Tbilisi State University / Bachelor's degree, Law
2013 - 2017
Certifications and Trainings
Experience
Customer Service Representative
Industry: Outsourcing and Offshoring Consulting
2023 - Present
Work with English and German speaking customers.
Serve as point of escalation of complex customer issues, capturing timely reaolution to
drive client retention.
Monitor e-mails and chat to promply collect and respond to complaints.
Logistics Officer
Industry: Chemical Manufacturing
2022 - 2023
Coordinating and managing the movement of goods, overseeing supply chain operations, optimizing transportation routes, managing inventory levels, and ensuring timely delivery of products.
Sales Manager
Industry: Undisclosed
2019 - 2024
Guidence of customers and provide them the terms and conditions of the company.
Evaluation of vehicles and provide relevant amount to clients.
Customer assistance in procedural matters.
Projects
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