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TALENT-62849
Elene
Customer Service Representative
Georgia
Seniority
Senior
Language skills
English A2, German B2, Russian B1
Hire employees directly, with full complaince, using our Employer Of Record (Payroll) service.
- EOR 199 €/month
- Success fee 8%
Skills
Industry
Professional Summary
Candidate has a solid background in the customer service domain, having spent over five years at an outsourcing/offshoring company. They started as a Customer Service Representative, where their responsibilities included managing phone calls, emails, and chats, handling various inquiries and issues directly from customers. After gaining experience in customer service, the candidate transitioned to the role of Quality Coach for E-commerce. In this position, they focused on enhancing service quality, coaching customer service representatives, and ensuring adherence to service standards and protocols specific to the e-commerce sector. Since May 2022, they have been serving as a Quality Coach for the Airline sector, where they continue to apply their expertise in enhancing quality interactions between representatives and customers. This role emphasizes improving team performance, managing critical issues related to airline services, and ensuring top-notch customer experiences within the airline industry.
Video of Talent
Portfolio
Education
Business and Technology University / Intenational Business Administration : Management
Sep 2019 - Present
Certifications and Trainings
Online Course: "Principles and Models of the State Territorial Order " / Civic Idea
Oct 2020
Online course: "General Data Protection Regulation (GDPR)" / Alison
Jul 2020
"Legislator 2018" / Youth for human rights
May 2018
Certificate of participation "Youth debates in Georgia". / ZfA Summer Language Camp
May 2016 - Jun 2016
Certificate of participation "Freedom School" / Free University
Feb 2015 - Mar 2015
Experience
Quality Coach - Airlines
Industry: Outsourcing and Offshoring Consulting
May 2022 - Present
Quality Coach - E-commerce
Industry: Outsourcing and Offshoring Consulting
Feb 2021 - May 2022
Customer Service Representative
Industry: Outsourcing and Offshoring Consulting
Sep 2018 - Feb 2021
Projects
An Employer of Record (EOR) is a third-party entity that manages onboarding and administrative tasks on behalf of your business. EORs enable you to hire internationally without having to establish a commodity in different countries